Let's talk
about your pet.
A question, an order, a concern — whatever it is, our team of pet parents is ready to help. No bots, no scripts.
Real people.
Real answers.
Our support team is made up of pet parents — so we actually understand what you're going through. Whether it's a product question, an order issue, or advice for your pet, we'll give you a proper answer.
Our customer care team is available around the clock — including weekends and public holidays.
Common questions
Before you reach out, check if your answer is already here. These are the questions we get most often.
View full FAQOnce your order is shipped, you'll receive a confirmation email with a tracking link. You can also track your order on our My Account page or contact us with your order number. Orders typically dispatch within 1–2 business days.
We offer a 30-day hassle-free return policy on most products. If you're not satisfied, contact us with your order number and we'll arrange a pickup and full refund — no questions asked. Opened food and grooming products are non-returnable for hygiene reasons.
Yes! Free standard shipping is available on all orders above $50. For orders below that, a flat shipping fee applies. Expedited shipping options are available at checkout.
Orders can be modified or cancelled within 2 hours of placement. After that, orders enter our fulfilment process and cannot be changed. Contact us by email for the fastest response.
Visit our Pet Services page to browse and book grooming, vet consultations, boarding, and training. All services can be booked online with instant confirmation.
Every product in our catalogue is reviewed by our team of licensed veterinarians before being listed. Products marked with the Vet Pick badge are specifically recommended by our vet partners.
Our team replies within 4 hours. No bots, no templates — just real people who love pets.
